Returns & Exchanges

At Nanobag Official Store, we stand behind the quality of our ultra-light foldable bags and offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, we are here to help you with a hassle-free exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization and the correct shipping address.

• 2.
  Prepare Your Package

  Securely pack your Nanobag in its original pouch and packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship the Item

  Send the package back to us using a trackable shipping service of your choice; please keep your tracking number until the return is processed.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.